Help Centre & FAQs

Welcome to HellFlow Studios support. Here are quick answers to common questions about our clothing and merch.

How do I choose the right size?

Fit varies by garment. Please check the measurements on the individual product listing before ordering, then see our Size & Fit Guide for examples and measuring tips. The HellFlow Studios Premium Unisex Hoodie runs small; its listing recommends sizing up.

Is delivery free?

No. Customers pay the applicable delivery charge. Shipping cost is shown during checkout, so please review the total before paying.

How long does delivery take?

Many HellFlow Studios items are made to order by our fulfilment partners. Production and delivery times vary by item and destination. Check any delivery estimate provided at checkout and your dispatch/tracking emails for order updates.

Where will my order ship from?

Items are fulfilled by our production partners, so dispatch locations can vary. They are not necessarily sent from the HellFlow Studios office.

Where is my order?

Check your order confirmation and any dispatch or tracking email. If you still need help, contact our team with your order number.

What if my item is damaged or incorrect?

Contact us at hello@hellflowstudios.com with your order number, a brief description and clear photos if relevant. We'll review the issue in line with our store policies and your applicable consumer rights.